- If you can no longer move in an activity, press the ESC button and End Activity to go back to the Home Screen.
- If that doesn't work, try to Exit the game (Settings (Shift+Q) > Exit)
- If that is not working, try force closing Smash Your Fitness. Right click in bottom toolbar > Task Manager > right click on Smash Your Fitness > choose End Task. You can also try Alt+F4 to force close.
- There are several reasons this can happen, including Internet blips among other things.
If you have the time, send us your logs (see instructions below) and we will be happy to respond and resolve the issue.
- Email your logs to us at Support@SmashYourFitness.com .
- In addition, feel free to use our 24-hr chat support on our website www.SmashYourFitness.com. Click on the Start Chat button on the bottom right of the screen or click Support link in the footer, which goes to our Live Help Desk or an email, if it is during off hours.
There are two ways to send your logs:
- While in game, click on the Help "?" button in upper right of most screens > Click Send Logs and your logs will be automatically emailed to our Support team and Devs.
- Or, to send logs manually:
- \Users > [USERNAME] > AppData > LocalLow > Improvement Interactive > Smash Your Fitness > We need the Player.log and Player-prev.log
- \Users > [USERNAME] > AppData > Roaming > Cycligent > We need the entire cade folder; you will need to zip up the folder before you send it. Simply right click on the cade folder, select "Send to" and then "Compressed (zipped) folder" or follow the instructions for compressing/zipping on your platform.
*If you are not seeing certain files, like the AppData folder, do the following: Open File Explorer / click on View > Show > Check the box next to Hidden items