Home > FAQ > Troubleshooting > I did not receive my password reset email

I did not receive my password reset email

If you do not see the password reset code and email in either your junk email or regular email, it may be because you are signed in with Amazon, Facebook, or Google. You would need to go to the Settings page for Amazon, Facebook, or Google and remove Smash Your Fitness.  For example, in Facebook, go to Settings > Apps & Websites, and remove the game there.  Then, sign in to the game using the same email address and click the Forgot your password link and we will email a code and new password.  

***Be careful: use the same email address that you used to sign into the game via Facebook, Amazon, or Google, or you will lose your game history***

You can change your password any time.