Contact us one of the following ways and we will be happy respond to your issue:
- Email your logs to us at Support@SmashYourFitness.com .
- In addition, feel free to use our 24-hr chat support on our website www.SmashYourFitness.com. Click on the Start Chat button on the bottom right of the screen or click Support link in the footer, which goes to our Live Help Desk or an email, if it is during off hours.
Email us the following from the drive on which you installed Smash Your Fitness:
- \Users > [USERNAME] > AppData > LocalLow > Improvement Interactive > Smash Your Fitness > We need the Player.log and Player-prev.log
- \Users > [USERNAME] > AppData > Roaming > Cycligent > We need the entire cade folder; you will need to zip up the folder before you send it. Simply right click on the cade folder, select "Send to" and then "Compressed (zipped) folder" or follow the instructions for compressing/zipping on your platform.
*If you are not seeing certain files, like the AppData folder, do the following: Open File Explorer / click on View > Show > Check the box next to Hidden items